Frequently Asked Questions

EasyKoch Cloud is designed for restaurants, caterers, institutional catering, hospitals, nursing homes, and food service businesses of all sizes – from solo entrepreneurs to chains with multiple locations.

Yes! You can try EasyKoch Cloud free for 30 days with no obligation. No credit card required. Choose your preferred plan during registration.

EasyKoch Cloud is a Progressive Web App (PWA). You can install it like an app on your smartphone or tablet. An internet connection is required for most features as data is securely stored in the cloud.

Yes. We use encrypted data transfer (TLS), secure European hosting infrastructure, and offer rights under GDPR including access, deletion, and data portability.

Currently, EasyKoch Cloud offers REST API access (Enterprise) and webhooks for external systems. Direct integrations with POS systems, inventory management, and supplier platforms are planned.

There are four plans: Junior (CHF 9.90/mo), Starter (CHF 39.90/mo), Professional (CHF 99/mo), and Enterprise (CHF 249/mo). Save 20% with annual billing. All plans include a 30-day free trial.

Yes, you can switch between plans at any time. Upgrades take effect immediately, downgrades at the next billing period.

After 30 days, you decide whether to continue. Without an active subscription, your data is locked but not deleted. You can reactivate at any time.

Before cancellation, you can export your data (JSON, Excel, PDF). After your subscription expires, data is stored for 90 days before permanent deletion.

The number of concurrent users depends on your plan: Junior (1), Starter (3), Professional (10), Enterprise (unlimited). All users can work simultaneously.

The Diet Menu Tool is an optional add-on for CHF 19.90/month. It enables management of dietary profiles, guest profiles, and automatic compliance checks of recipes and menu plans against dietary requirements.

From the Professional plan, you can manage up to 3 locations (Enterprise: unlimited). Each location has its own inventory, orders, and HACCP documentation.

Costing is based on your article purchase prices. The system automatically calculates: food cost per portion, selling price based on your food cost percentage, VAT, and margin. Portions are automatically scaled.

You create checklist templates with checkpoints and limits, conduct regular checks, and document temperature measurements. Everything is stored audit-proof and can be exported as PDF reports.

Nutritional values are entered manually per article (per 100g). The system automatically calculates nutritional values per recipe and portion, including macro distribution and daily requirement percentages.

The tool is ideal for hospitals, nursing homes, rehab clinics, institutional canteens, and catering companies that need to accommodate individual dietary needs and allergies.

The compliance check automatically compares allergens and nutritional values of a recipe or menu plan with the requirements of assigned dietary profiles. You receive immediate warnings for allergen conflicts or nutritional deviations.

Yes, you can create custom profiles or load and customize predefined standard profiles. Per profile, you define excluded allergens and nutritional targets (min/max for kcal, protein, fat, carbohydrates, etc.).

Our AI chatbot is available 24/7. For personal support, reach us via email at support@easykoch.ch or through the contact form. Business hours: Mon-Fri, 9am-5pm.

You can import recipes via OCR (photo), CSV, or manually. Articles can be imported via CSV. For migration from existing systems, we offer a professional migration service (CHF 690).

The REST API is available in the Enterprise plan. API keys can be created under Dashboard > Administration > Settings > API. Enterprise customers receive full documentation on request.

We regularly release updates with new features and improvements. As a cloud solution, you automatically benefit from all updates without manual installation.